World Adventures Crash

[pez1181]

Hi guys, new to this forum.

I have a problem with the new EP.  I was running sims 3 (base game) fine all last week.  I bought world adventures which updated my game and I applied the latest patch to WA through the download manager

When I launch the game, the title movies play fine, then on the loading screen it is just blank with a little grey square on it and the yellow writing along the bottom just all blurs in.  I get to the neighborhood selection screen and I notice the options menu, the last selection is all numbers and stars, as is the top right button.  When i try to start a new game or load a neighborhood it crashes at about 20%  eg, the music stops and 3 seconds later the program closes.

If anyone has any idea what may be causing this, please help.

Regards,

Perry.

------------------
System Information
------------------
       Machine name: PERRY-VAIO
   Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)
           Language: English (Regional Setting: English)
System Manufacturer: Sony Corporation
       System Model: VGN-FW31ZJ
               BIOS: BIOS Date: 06/04/08 14:30:19 Ver: 08.00.10
          Processor: Intel(R) Core(TM)2 Duo CPU     T9550  @ 2.66GHz (2 CPUs), ~2.7GHz
             Memory: 4096MB RAM
Available OS Memory: 4064MB RAM
          Page File: 1720MB used, 6403MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: 120 DPI (125 percent)
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: UnKnown
     DxDiag Version: 6.01.7600.16385 32bit Unicode
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Display Devices
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          Card name: ATI Mobility Radeon HD 3650
       Manufacturer: ATI Technologies Inc.
          Chip type: ATI display adapter (0x9591)
           DAC type: Internal DAC(400MHz)
         Device Key: Enum\PCI\VEN_1002&DEV_9591&SUBSYS_9035104D&REV_00
     Display Memory: 2282 MB
   Dedicated Memory: 507 MB
      Shared Memory: 1775 MB
       Current Mode: 1920 x 1080 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor
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         Monitor Id: MS_0000
        Native Mode: 1920 x 1080(p) (60.000Hz)
        Output Type: Internal
        Driver Name: atiumd64.dll,atidxx64.dll,atiumdag,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.14.0010.0678 (English)
     Driver Version: 8.632.1.2000
        DDI Version: 10.1
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 8/18/2009 02:15:58, 4059648 bytes
        WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
  Device Identifier: {D7B71EE2-D6D1-11CF-5B71-3FB0A1C2C535}
          Vendor ID: 0x1002
          Device ID: 0x9591
          SubSys ID: 0x9035104D
        Revision ID: 0x0000
 Driver Strong Name: oem39.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_M76:8.632.1.2000:pci\ven_1002&dev_9591
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       D3D9 Overlay: Not Supported
            DXVA-HD: Not Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled

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Sound Devices
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            Description: Speaker/HP (Realtek High Definition Audio)
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0262&SUBSYS_104D2E00&REV_1003
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: RTKVHD64.sys
         Driver Version: 6.00.0001.5653 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: n/a
          Date and Size: 10/17/2008 10:34:32, 1474840 bytes
            Other Files:
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

[Zach]

Hey there, welcome :D

I'm no expert on fixing crashes and I'm no technician but the one thing I can suggest is a full reinstall of both World Adventures and The Sims 3 Base Game, you can try just reinstalling WA first if you don't want to reinstall the Base Game but that just means that it will take longer if it doesn't work.

I can't really suggest must else, it usually helps and I hope it will in your case, just try reinstalling and let me know, if the same problem occurs I can try contacting some people or see if anybody else has had the same problem.

Let me know how it goes,
Zach.